Privacy Policy

Effective Date: 10-11-2025

Last Updated: 10-11-2025

Introduction

Off Cue Creative Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms

• Request a consultation or quote

• Engage our services

• Subscribe to our newsletter

• Participate in surveys or feedback requests

This may include:

• Name and contact information (email, phone, address)

• Business information (company name, industry, role)

• Project details and requirements

• Payment information (processed securely through third-party payment processors)

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data

• Browser type and version

• Device information

• Pages visited and time spent

• Referring website information

• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide and improve our design and branding services

• Communicate with you about projects, updates, and services

• Process payments and manage contracts

• Send marketing communications (with your consent)

• Analyze website usage and improve user experience

• Comply with legal obligations

• Protect against fraud and ensure security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing

• Email marketing services

• Website hosting and analytics

• Cloud storage and file sharing

• Project management tools

These providers are bound by confidentiality agreements and may only use your information to provide services to us.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas

• Government investigations

• Protection of our rights or safety

• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission (SSL encryption)

• Access controls and authentication

• Regular security assessments

• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You may request access to your personal information and ask us to correct any inaccuracies.

Deletion

You may request that we delete your personal information, subject to certain exceptions.

Data Portability

You may request a copy of your personal information in a portable format.

Marketing Communications

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Updating your preferences through our website

Cookies

You can control cookies through your browser settings, though this may affect website functionality.

International Data Transfers

If you are located outside the country where our servers are hosted, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website

• Sending an email notification (if you've provided your email)

• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Project files and communications are typically retained for [specify period, e.g., 3-7 years] after project completion for reference and legal purposes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Off Cue Creative Agency
Email: [your email]
Phone: [your phone]
Address: [your business address]

For privacy-specific inquiries, you can also contact our Privacy Officer at: [privacy email if different]

Jurisdiction

This Privacy Policy is governed by the laws of [your jurisdiction/country/state]. Any disputes will be resolved in the courts of [your jurisdiction].

This Privacy Policy was last updated on [date]. Please review it regularly for any updates.